top of page

LifeLine

A Line to Hold, A Path to follow

LifeLine Privacy Policy

Last Updated: August 20, 2025

 

At LifeLine, we are committed to protecting the privacy and personal data of our staff, students, parents, carers, visitors, and other individuals. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By engaging with our services, you agree to the practices described herein.1. Data We CollectWe may collect the following types of personal data:

  • Personal Information: Name, contact details (e.g., address, email, phone number), and identification numbers.

  • Special Categories: Data relating to health, ethnicity, or other sensitive information, where necessary and with consent.

  • Usage Data: Information about your interactions with our services, such as attendance or website activity.

  • CCTV Footage: Recorded for security purposes on our premises.

2. How We Collect DataData is collected:

  • Directly from you (e.g., forms, registrations).

  • Automatically (e.g., through website cookies or CCTV).

  • From third parties (e.g., educational or health agencies) with your consent or as required by law.

3. How We Use Your DataWe process your data for the following purposes:

  • To provide educational and support services.

  • To ensure safety and security (e.g., via CCTV).

  • To comply with legal obligations.

  • To communicate with you about our services.

  • With your consent, for marketing or promotional activities.

Our lawful bases for processing include consent, contractual necessity, legal obligation, vital interests, public task, and legitimate interests (where applicable).4. Sharing Your DataWe may share your data with:

  • Third-party service providers (e.g., IT contractors) under strict agreements.

  • Law enforcement or regulatory bodies if required by law.

  • Emergency services in case of safety concerns. Data transfers outside the UK will only occur with appropriate safeguards (e.g., Standard Contractual Clauses).

5. Data SecurityWe protect your data using encryption, secure storage, and access controls. Paper records are locked, and electronic devices require strong passwords. Breaches will be reported to the Information Commissioner’s Office (ICO) within 72 hours if they pose a risk.6. Your RightsYou have the right to:

  • Access, correct, or delete your data.

  • Restrict or object to processing.

  • Withdraw consent at any time.

  • Request data portability.

  • Complain to the ICO. To exercise these rights, contact our Data Protection Officer (DPO) at kay.jones@bettwslifeline.org.uk.

7. Data RetentionWe retain data only as long as necessary for the purposes outlined or as required by law, per our retention schedule. Unneeded data is securely disposed of (e.g., shredded or overwritten).8. Cookies and TrackingOur website may use cookies to enhance your experience. You can manage cookie preferences via your browser settings.9. Contact UsFor questions or concerns, reach out to our DPO, Kay Jones, at kay.jones@bettwslifeline.org.uk, or the ICO at ico.org.uk.10. Changes to This PolicyWe may update this policy periodically. Changes will be posted here with the updated date. We encourage you to review it regularly.This policy reflects LifeLine’s commitment to transparency and compliance with UK data protection laws.

bottom of page